Operational and Financial
Are Our Systems Built to Support VBC?
Here are 3 questions you should be considering
#1. Which care coordination tasks still rely on people remembering details rather than a built-in process?
Why this matters: When coordination relies on memory instead of a defined process, steps get missed and care becomes inconsistent. Built-in workflows create reliability and ensure care doesn’t depend on who happens to remember.
#2. Can we as an organization explain, in simple terms, how today’s care decisions affect future costs or savings?
Why this matters: VBC depends on understanding that everyday care decisions influence long-term cost and outcomes. When teams can see that connection, they start prioritizing prevention, coordination, and early intervention instead of reacting after problems get worse.
#3. Where do we lose visibility when patients receive care outside our organization?
Why this matters: In VBC, outcomes and cost follow the patient across settings. If we don’t have visibility into care delivered outside our system, we can miss quality events, duplicate services, or underestimate risk. That lack of insight affects both clinical performance and financial accountability.
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