Clinical
Are We Delivering Care the VBC Way?
Here are 3 questions you should be considering
#1. What’s the process for determining who owns the patient once the visit ends?
Why this matters: If no one clearly owns what happens after the visit, patients fall through the cracks. Clear accountability keeps follow-ups, referrals, and next steps moving so care stays coordinated instead of reactive.
#2. If a high-risk patient were seen by two different clinicians the same week, is there a shared expectation for follow-up actions?
Why this matters: High-risk patients often see multiple clinicians. Without a shared expectation for follow-up, key steps get missed. Alignment ensures care plans stay consistent and patients don’t slip between handoffs.
#3. When patients miss follow-ups, referrals, or tests, how do we find out — and who acts on it?
Why this matters: Missed follow-ups and referrals are one of the fastest ways patients fall off track. When gaps aren’t identified and owned quickly, care becomes reactive and issues show up later as complications or avoidable utilization.
Next : Operational and Financial Questions